Privacy Policy

This Privacy Policy describes how Luga Factory("we", "us", or "our") collects, uses, and discloses personal information when you use lugafactory.com.np.

1. Information We Collect

We collect personal information that you provide to us when you use the Website, including when you create an account, place an order, or contact us. This may include:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment information

We also automatically collect certain information when you use the Website, such as your IP address, browser type, and device identifiers.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and fulfill your orders

  • To communicate with you about your orders and account

  • To provide customer support

  • To improve and optimize the Website

  • To comply with legal obligations

3. Cookies

We use cookies and similar technologies to track your activity on the Website and to improve your user experience. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of the Website.

4. Data Sharing

We may share your personal information with third-party service providers that help us operate the Website and fulfill orders, such as payment processors and shipping partners. We may also share your information in response to legal requests or to protect our rights and interests.

5. Data Security

We take reasonable measures to protect the security of your personal information, but please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to access, update, and delete your personal information. You may also have the right to restrict or object to certain processing of your information. To exercise these rights, please contact us at [email protected].

7. Children's Privacy

The Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you believe that we have collected personal information from a child under the age of 13, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].